1 Timeframe
You can request a return within 90 days of receiving the product. Within that period, we refund 100% of the amount paid for the item.
2 How to request
- Email support@avely.uk with your order number and the reason for the return.
- Within 24 working hours, we send the instructions and a free return label.
- You post the product and send us the tracking number.
- Once we receive the item, the refund is processed.
3 Conditions
- The product must be in good working condition, with all accessories (cable and belt).
- Returns within the UK are free: the label is on us.
- Items damaged by misuse may have the refund declined or adjusted.
4 Refund timeframe
After we receive and check the product, the refund is processed within 5 to 10 working days, to the same payment method used for the purchase. The time it takes to appear on your statement may vary depending on your bank.
5 Faulty product
If your AVELY has a manufacturing fault, don't worry about the refund window: the case is handled under the 90-day guarantee, with a replacement or full refund of your choice.
6 Exchanges
Want to exchange it for another colour or model? Just let us know by email and we'll arrange the exchange as simply as possible.
7 Get in touch
Any questions about refunds, email support@avely.uk. We'll sort it quickly and without hassle.